1. Where are your products designed and manufactured?
All of our toys are personally designed by myself in the UK. Our products are proudly made in the UK using locally sourced, sustainable materials. Each item is crafted with a focus on quality and environmental responsibility. I believe in small manufacturing and take great care in crafting each toy with thought and attention to detail, ensuring they are both educational and enjoyable.

2. What materials do you use for your toys?
We use locally sourced, eco-friendly materials to create our toys. Sustainability and safety are at the forefront of our process, ensuring the highest quality for your child.

3. Can I return an item if I'm not satisfied?
Yes, we offer a 30-day full refund policy. If you're not completely satisfied with your purchase, you can return it within 30 days for a full refund, no questions asked.

4. How much does shipping cost?
We offer free shipping on all UK orders over £50. For orders under £50, or international orders, shipping costs will be calculated at checkout.

5. Do you offer international shipping?
Yes, we do! We provide international shipping, allowing you to enjoy our educational toys wherever you are in the world.

6. What age groups are your toys suitable for?
Our reading and phonics products are designed for children aged 3 and up. The rest of our range is suitable for children and adults aged 8 and above.

7. What kind of educational value do your toys offer?
Our toys focus on learning through play. They are designed to develop important skills such as reading, problem-solving, creativity, and motor skills, offering both fun and educational benefits for children and adults.

8. How can I contact customer support?
You can reach our customer support at im@tidethink.com or through the contact form on our website. We're happy to assist with any inquiries or issues.